biptaka Privacy Policy
At biptaka, protecting your personal data is a core responsibility. This Privacy Policy explains exactly what information we collect, why we collect it, how we store and secure it, and what rights you hold as a biptaka account holder in Bangladesh.
Information We Collect
biptaka collects personal data in several ways — directly from you when you register and use the platform, automatically as you browse and interact with our services, and occasionally from trusted third-party sources as part of our identity verification and fraud prevention processes. The categories of personal data we collect include the following:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID (NID) number, passport number, photograph | Provided directly during registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, district) | Provided directly during registration or account update |
| Financial Data | bKash / Nagad / Rocket wallet numbers, DBBL account references, Visa/Mastercard last-4 digits, deposit and withdrawal history | Provided during deposits, withdrawals, and KYC review |
| Account Activity Data | Login timestamps, bet history, game sessions, bonus claims, transaction logs, balance history | Automatically recorded by biptaka platform systems |
| Device & Technical Data | IP address, browser type and version, operating system, screen resolution, device identifiers, time zone (UTC+6 BST) | Automatically collected via server logs and browser signals |
| Communications Data | Support chat transcripts, email correspondence with [email protected], survey responses, complaint records | Recorded when you contact biptaka support |
| Marketing Preferences | Opted-in promotional channels, preferred game categories, bonus participation history | Collected at registration and updated via account settings |
biptaka does not collect sensitive personal data such as religious beliefs, political opinions, health records, or biometric data beyond what is strictly required for age and identity verification. Where document images are submitted for KYC purposes, they are processed by biptaka's compliance team and licensed identity verification partners only, and are not used for any other purpose.
How We Use Your Data
biptaka processes your personal data only for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which biptaka processes personal data are as follows:
- Account creation and management: To register your biptaka account, verify your identity, maintain your player profile, and administer your account on an ongoing basis, including processing password resets and account security requests.
- Processing transactions: To process deposits via bKash, Nagad, Rocket, Upay, DBBL, Visa, and Mastercard; to process withdrawal requests; and to maintain accurate financial records of all transactions associated with your biptaka account.
- KYC and regulatory compliance: To verify your age (18+), confirm your identity, conduct anti-money laundering (AML) checks, and fulfil biptaka's compliance obligations as an offshore gaming operator. KYC verification is a mandatory precondition for withdrawal processing.
- Service delivery: To provide access to sports betting, live casino, slots, crash games, and all other biptaka gaming products; to ensure the correct operation of game mechanics and the accurate settlement of bets; and to administer bonuses and promotions including the voucher system and the 1001 Nights feature.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and any other prohibited conduct outlined in the biptaka Terms & Conditions. This includes monitoring account activity patterns and analysing device and IP data.
- Customer support: To respond to your support queries, complaints, and dispute submissions sent to [email protected]; to maintain records of support interactions; and to improve biptaka's support quality over time.
- Marketing communications: Where you have opted in to receive promotional messages, to send you information about biptaka bonuses, new games, seasonal promotions (BPL, IPL, T20, Eid, Pohela Boishakh offers), and relevant platform updates. You may withdraw your marketing consent at any time by contacting biptaka support.
- Platform improvement: To analyse aggregate usage patterns, identify technical issues, improve the biptaka user experience, and develop new features. Such analysis is conducted on anonymised or pseudonymised data wherever possible.
Data Sharing & Disclosure
biptaka does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment processing partners: biptaka shares transaction-relevant data (such as your wallet number or bank reference) with payment processing partners — including bKash, Nagad, Rocket, Upay, DBBL, and card network operators — strictly to facilitate deposits and withdrawals. These partners operate under their own data protection policies and are independently responsible for their data handling practices.
- Identity verification providers: To fulfil our KYC obligations, biptaka may share identity document data with licensed third-party identity verification services. These providers process your documents for age and identity confirmation only and are contractually prohibited from using your data for any other purpose.
- Game technology providers: biptaka's platform integrates games from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. These providers may receive technical identifiers (such as anonymised session IDs) necessary to deliver game functionality. They do not receive your full identity data.
- Fraud prevention and AML services: biptaka may share data with specialist fraud detection and anti-money laundering service providers as part of its compliance monitoring programme. These services are engaged under strict data processing agreements.
- Law enforcement and regulatory authorities: biptaka will disclose personal data to law enforcement agencies, financial intelligence units, or other governmental authorities where required to do so by a valid legal order, court instruction, or applicable law. biptaka will not notify you of such disclosures where doing so would be prohibited by law or would compromise an investigation.
- Business transfers: In the event that biptaka undergoes a merger, acquisition, or transfer of substantially all its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any material change in data controller as a result of such a transfer.
biptaka never sells, rents, or brokers your personal data to third-party advertisers or data brokers. Your information exists solely to support your account and the services you use.
Every third-party processor that handles biptaka player data operates under a formal data processing agreement with strict restrictions on purpose, retention, and security standards.
Some biptaka service providers operate outside Bangladesh. Where personal data is transferred internationally, biptaka ensures that adequate protections are in place before the transfer takes place.
Cookies & Tracking
The biptaka platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to help us understand how players interact with the site. A cookie is a small text file placed on your device by the biptaka platform when you visit.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your logged-in session, prevent cross-site request forgery (CSRF), enable core platform functionality. These cookies cannot be disabled without breaking the platform. | Session / up to 24 hours |
| Functional | Remember your language preferences, last-used payment method, game lobby layout settings, and responsible gaming tool configurations. | Up to 12 months |
| Analytics | Collect anonymised data on page visits, navigation paths, session duration, and feature usage to help biptaka improve the platform experience. No personally identifiable data is included in analytics reports. | Up to 13 months |
| Fraud Prevention | Identify and flag suspicious device patterns, detect multiple account creation attempts from the same device, and support biptaka's AML monitoring obligations. | Up to 24 months |
biptaka does not use third-party advertising cookies or behavioural tracking cookies that share data with external advertising networks. You may manage or clear cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use core biptaka platform features.
Data Retention
biptaka retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:
- Account and identity data: Retained for the duration of your account plus a minimum of 5 years following permanent account closure. This period reflects biptaka's AML record-keeping obligations as an offshore gaming operator.
- Financial transaction records: Deposit, withdrawal, and bet records are retained for a minimum of 5 years following the date of the transaction. This supports audit, dispute resolution, and regulatory compliance requirements.
- KYC documents: Identity documents submitted for KYC verification are retained for 5 years following account closure or the date of submission (whichever is later). Documents are stored in encrypted form and access is restricted to authorised compliance personnel.
- Support communications: Emails and chat transcripts with biptaka support are retained for 3 years following the date of the communication, to support dispute resolution and service quality review.
- Marketing preferences: Retained until you withdraw your consent or close your account, at which point marketing data is deleted within 30 days.
- Analytics and log data: Anonymised platform analytics data is retained for up to 24 months. Raw server log data containing IP addresses and device identifiers is retained for up to 12 months for security and fraud investigation purposes.
When personal data is no longer required by biptaka, it is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. biptaka conducts periodic data audits to ensure that data is not retained beyond its designated retention period.
Data Security
biptaka takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures are regularly reviewed and updated to reflect the evolving threat landscape.
All data transmitted between your browser and the biptaka platform is protected by 256-bit SSL (Secure Sockets Layer) encryption. Look for the padlock icon in your browser address bar when using biptaka.ws.
Personal data and KYC documents stored on biptaka's servers are encrypted at rest using industry-standard encryption protocols. Database access is restricted to authorised biptaka systems and personnel only.
Access to player personal data within biptaka's internal systems is governed by strict role-based access controls. Only personnel whose job function requires access to specific data categories are granted that access.
biptaka operates 24/7 security monitoring across its platform infrastructure. Anomalous activity patterns that may indicate a security incident trigger automated alerts and are reviewed by biptaka's security team.
Despite biptaka's security measures, no online platform can guarantee absolute security. You play an important role in protecting your own account data. biptaka strongly recommends using a strong, unique password for your biptaka account, not sharing your login credentials with any third party, and contacting [email protected] immediately if you suspect that your account has been accessed without authorisation.
Your Privacy Rights
As a biptaka account holder, you have a number of rights in relation to your personal data. These rights are set out below. To exercise any of these rights, contact biptaka's data team at [email protected] with a clear description of your request. biptaka will respond to all legitimate data rights requests within 30 days of receipt.
You have the right to request a copy of the personal data that biptaka holds about you. biptaka will provide a summary of your data in a structured, readable format.
You have the right to request that inaccurate or incomplete personal data held by biptaka be corrected. Identity corrections may require re-verification via KYC documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to biptaka's legal retention obligations — financial and KYC records must be retained for regulatory purposes.
You have the right to request that biptaka restricts the processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
Where biptaka processes your data on the basis of your consent or a contract, you have the right to receive that data in a portable, machine-readable format for transfer to another provider.
You have the right to object to biptaka processing your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, subject to biptaka's overriding legal obligations.
Policy Updates
biptaka reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable laws or regulations, or updates to the services and features available on the biptaka platform. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
When biptaka makes material changes to this Privacy Policy — meaning changes that significantly affect how your personal data is collected or used — we will notify registered players via the email address on file or via a prominent notice on the biptaka platform at the time of login. The revised policy will specify the effective date of the changes.
Your continued use of the biptaka platform following the effective date of any revision constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with the revised policy, you should cease using the platform and request account closure by contacting [email protected].
The most current version of this Privacy Policy is always accessible at biptaka.ws/privacy-policy. biptaka recommends reviewing this page periodically even in the absence of a notification, to stay informed of how your personal data is handled.
Now that you understand how biptaka protects your personal data, you can play with confidence. Log in to your account, explore cricket betting, live casino, and slots — all secured by SSL encryption and backed by a transparent privacy commitment. 18+ only. Play responsibly.